Privacy Policy

At Sweaty & Soulful, your privacy matters. This policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data. By using our website, membership portal, or coaching services, you consent to the practices described here.

1. Information We Collect

We collect the following types of personal information:

Account & Membership Data When you create an account or purchase a membership, we collect your name, email address, billing information, and account preferences.

Coaching Records When you participate in a coaching program, we maintain confidential session notes, intake forms, goal-tracking records, and any information you voluntarily share during the coaching relationship. This information is used solely to support your coaching engagement.

Payment Information Payments are processed securely through third-party processors including Stripe. We do not store your full payment details on our servers. Please refer to Stripe's privacy policy for information on how they handle your payment data.

Email & Newsletter Data When you subscribe to our email list, we collect your name and email address. We may also collect data on how you interact with our emails, such as open rates and click-throughs.

Website & Usage Data We collect standard website analytics data including IP address, browser type, pages visited, and time spent on site. This is collected via cookies and analytics tools to help us improve our platform.

2. How We Use Your Information

We use your information to:

  • Provide and manage your membership access and coaching services

  • Process payments and maintain billing records

  • Send you emails, updates, and content you have subscribed to

  • Improve our platform, classes, and resources

  • Communicate with you about your account, programs, or inquiries

  • Meet legal or regulatory obligations where required

We do not sell your personal information to third parties.

3. Coaching Confidentiality — NBHWC Standards

In accordance with National Board for Health & Wellness Coaching (NBHWC) ethical standards, all information shared within the coaching relationship is treated as strictly confidential.

Confidentiality will be maintained except in the following circumstances:

  • You provide written consent to share specific information

  • There is reasonable cause to believe there is imminent risk of harm to yourself or others

  • Disclosure is required by law or court order

  • Information is used in aggregate, anonymized form for professional development or supervision purposes

Coaching session notes are retained for a minimum of seven years in accordance with professional standards and are stored securely. You may request access to your coaching records at any time by contacting us directly.

4. Third Party Tools

We use the following third-party services which may process your data:

  • Stripe — payment processing

  • Kit — email marketing and newsletter delivery

Each of these providers maintains their own privacy policies. We encourage you to review them. We only share the minimum data necessary for these services to function.

5. Cookies

Our website uses cookies to enhance your experience and collect analytics data. You can manage cookie preferences through your browser settings. Disabling cookies may affect some functionality of the site.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

All users:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data, subject to legal retention requirements

  • Opt out of marketing communications at any time

EU/EEA users (GDPR):

  • The right to data portability

  • The right to restrict or object to processing

  • The right to lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at hello@sweatyandsoulful.com. We will respond within 30 days.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Coaching records are retained for a minimum of seven years. If you cancel your membership or request deletion, we will remove your data within 30 days except where retention is required by law.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure. We encourage you to use a strong, unique password and to contact us immediately if you suspect unauthorized access to your account.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or a notice on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions, data requests, or concerns: Email: hello@sweatyandsoulful.com Sweaty & Soulful | Dover, Delaware